What documents can Heritage Holders store?

Heritage Holders are designed to store and protect a wide range of important documents including birth certificates, pedigree papers, marriage certificates, academic certificates, medical records, and other cherished keepsakes.

Are Heritage Holders suitable for dog pedigree papers?

Yes. Heritage Holders were specifically designed with pedigree certificates in mind. Our holders are the perfect size and quality to present and protect official dog and cat pedigree papers from kennel and breed clubs.

Can Heritage Holders store birth certificates and family documents?

Absolutely. Our document holders are ideal for birth certificates, family heirlooms, and other precious paperwork you want to preserve for years to come. They make a thoughtful and practical keepsake gift.

What size documents fit inside a Heritage Holder?

Heritage Holders accommodate standard A4 documents (210mm x 297mm), which covers the majority of Australian certificates, pedigree papers, and official documents. Please refer to individual product listings for exact dimensions.

Are Heritage Holders a good gift idea?

Yes — Heritage Holders make a meaningful and elegant gift for new parents, pet owners, graduates, or anyone who has received an important certificate or document. They arrive beautifully packaged and feel genuinely special to receive.

What materials are Heritage Holders made from?

Heritage Holders are crafted from premium, archival-quality materials designed to protect documents from wear, fading, and damage over time. They are built to last and maintain the integrity of your important paperwork for decades.

Can I store photos and multiple certificates together?

Yes. Many of our holders feature multiple pockets or sleeves, allowing you to store a certificate alongside photos, registration cards, or other related documents together in one elegant holder.

Do you ship across Australia?

Yes, Heritage Holders ships Australia-wide. We offer reliable delivery to all states and territories. Visit our shipping page for current delivery times and rates.

Shipping policy

Shipping & Delivery Policy

Last updated: 12 October 2025

Order Processing

Orders are packed with care and dispatched within [1–3 business days] of payment confirmation.
Pre-orders and custom/personalised items ship by the date shown on the product page (e.g. “Ships by [2 December 2025]”).

Shipping Options & Rates

Standard (Australia-wide): [$9.95] flat rate
Express (Australia-wide): [$14.95] flat rate
Free Shipping: orders over [$150] (standard service)

Rates are shown at checkout. From time to time we may offer promotional shipping; if so, it will be clearly displayed on site.

Carriers & Delivery Timeframes

We primarily ship with Australia Post (and trusted partners where applicable). Estimated transit times after dispatch:

QLD Metro/Regional: 2–4 business days (Standard), 1–2 (Express)
Interstate (NSW/VIC/SA/ACT/TAS/NT/WA): 3–8 business days (Standard), 1–3 (Express)
Remote and peak periods may experience additional delays.

Tracking & Notifications

You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves our studio. Please allow up to 24 hours for the tracking to begin updating.

Authority to Leave (ATL)

If you select or request “Authority to Leave,” the parcel may be left at the delivery address without a signature. Once delivered, liability transfers to the recipient. If you prefer a signature on delivery, please select that option at checkout (where available).

PO Boxes, Parcel Lockers & Business Addresses

We can deliver to PO Boxes, Parcel Lockers and business addresses throughout Australia. Please ensure business addresses include the business name and any necessary delivery instructions.

International Shipping

We currently ship to: New Zealand (and selected countries upon request). International rates and delivery estimates are shown at checkout.

Duties & Taxes: International customers are responsible for any import duties, taxes, or fees charged by their local customs authority.

Address Changes

If you need to update your shipping address, email support@heritageholders.com as soon as possible with your order number and the correct details. We’ll do our best to amend it prior to dispatch, but we can’t guarantee changes once an order has been processed.

Returned Parcels (Undeliverable / Unclaimed)

Parcels returned to us as undeliverable or unclaimed can be re-shipped for [the original shipping fee] (or actual carrier cost). Alternatively, we can refund the order (less original shipping) if the goods are returned in original condition.

Delayed, Lost or Damaged Parcels

If your parcel appears delayed, lost, or arrives damaged, please contact us at support@heritageholders.com with your order number and photos (if applicable). We’ll lodge an investigation with the carrier and keep you updated. Where goods are confirmed lost or damaged in transit, we’ll arrange a replacement or refund in line with the outcome and the Australian Consumer Law.

(if available) or request it via email (support@heritageholders.com). Additional shipping fees may apply for split shipments.

Questions

We’re here to help. For any shipping queries, contact us at support@heritageholders.com.

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