Questions & Answers – Helpful Information & Support

Are other colours available?

At this stage, no — but we are open to suggestions! If there’s a colour you’d love to see in our collections, please email us at [insert email address]. Your feedback helps us plan future releases.

Do you only make Pedigree Certificate Holders?

Not at all. While our Pedigree Certificate Holders are our flagship product, we’re expanding our range. In 2026, we’ll be introducing new designs, including:
- Birth Certificate
- Celebration of Life Certificate &
- Citizenship Editions
…and more, based on what our community tells us they want preserved beautifully.

What size photo do the holders fit?

Each holder is designed with a space for a 6x4 inch (10x15cm) photograph, the most common and accessible print size.

What size paper do the holders fit?

Our holders are designed to fit standard A4 documents (210 x 297mm / 8.3 x 11.7 inches). This ensures compatibility with most pedigree, registration, and official certificates, However, they also comfortably hold A4 laminated certificates and Letter-size documents.

What is the purpose of the PVC Passport Holder?

Our custom PVC Passport Holders are made to fit most Pet Health Diaries, we've had these designed and included as an option to help owners keep all 

Do the holders protect documents long-term?

Yes. Each holder is crafted with archival-quality linen and foam underlay to ensure your certificates are protected, supported, and preserved for years to come.

Can I personalise my holder?

Currently, we offer our holders with elegant hot-foil stamping in the chosen edition design. Custom name or text personalisation isn’t available just yet, but it’s something we are exploring for future collections.

Where are the holders made?

All Heritage Holders are thoughtfully designed in Australia and crafted with care by our trusted production partners.

How do I care for my holder?

Keep your holder in a cool, dry place, away from direct sunlight and moisture. To clean, simply dust lightly with a soft cloth.

Can I gift a Heritage Holder?

Absolutely! Each holder comes beautifully packaged, making it a thoughtful and timeless gift for loved ones, our custom boxes present beautifully, just mention in the notes section at